This past weekend, the Stevie Awards (one of the most prestigious awards for accomplishments and contributions of companies and business people worldwide) announced the winners of the 11th annual Stevie Awards for Sales and Customer Service. I’m honored and excited to announce that WP Engine has been awarded a Gold Stevie Award for Customer Service Department of the Year (Computer Software, 100 or More Employees).
Being customer inspired is not only one of our core values, it’s what drives our entire Customer Experience team and our company. From the very start, we seek passionate people who carry a service-first mentality to join our team. Once hired, our teams participate in rigorous training and continued learning so they are empowered to solve problems and generate an exceptional customer experience.
From troubleshooting site issues to answering advanced WordPress questions, this customer-first ethos motivates us to provide world-class support to our 60,000-plus customers in 140 countries and has also earned us a world-class NPS score.
Earlier this year, WP Engine earned a Gold Stevie International Business Award for Customer Service Department of the Year (Computer Services & Software) and its editorially independent publication Torque Magazine received its first Stevie Award, a Silver in the Publications Awards category for Best House Organ, General Audience.
Prior to that, WP Engine’s customer support team has been awarded a Silver Stevie Award in the Customer Service Department of the Year – Computer Software (100 or More Employees). In the Technology Contact Center of the Year (Up to 100 Seats) category, WP Engine earned a Bronze Stevie Award. It has been a great prestige to have been continuously considered among some of the industry’s finest companies.
On behalf our 400-plus employees here at WP Engine, we are so humbled and honored by this recognition. To our team — thank you for bringing your best every day in support of each other and our customers. It is a joy to work with each of you. To our customers — thank you so much for entrusting us with your business and for inspiring us to get better with each interaction. We sincerely value your partnership and look forward to continuing to deliver on a world class experience that moves your business forward faster.