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Key Takeaways
WP Engine’s Customer Experience team wins third Gold Stevie Award. The team’s dedication to excellence in customer service has earned them multiple prestigious awards, showcasing their commitment to customer satisfaction and expertise.
Passionate employees and Core Values drive world-class service. The team’s 82 NPS score in 2017 reflects the impact of hiring passionate individuals who embody the company’s Core Values, resulting in exceptional customer service.
Over 678,000 customer questions answered in 2017 alone. The staggering number highlights the team’s dedication and round-the-clock availability to ensure every customer query is addressed promptly and with care.
We are so proud to announce that last Friday night, February 23, 2018, WP Engine’s Customer Experience team was awarded our third Gold Stevie Award for excellence in customer service. This is our Customer Experience team’s fifth Stevie Award in the last few years, including the Gold International Business award, where we were honored last year with the Best Customer Experience in the World.
This recognition for Customer Service Department of the Year is one that we proudly accepted on behalf of the incredible 200 women and men who work tirelessly 24/7 to ensure that every question our customers ask us gets answered with expertise and care.
We believe that this level of world class service, which earned us an 82 NPS score in 2017, is a direct result of the passionate people we hire and the Core Values we live every day. It is an honor to work in an environment where employees want to volunteer their best every day in service of each other’s professional growth and in service of our customers’ success. Thank you to our customers for entrusting our team to help you with all your questions big and small…over 678,000 in 2017 alone! We are honored to be of service.
