WP Engine’s customer service team recently earned a Silver Stevie Award for Customer Service Department of the Year! We’re so honored to have the hard work and dedication of these team members recognized by The International Business Awards. This brings the total number of Stevie awards that recognize WP Engine’s excellence in customer service to 13.

The International Business Awards are a global awards program recognizing excellence in all aspects of business operation. All public, private, for-profit, and nonprofit organizations and individuals are eligible to submit nominations, and the 2021 IBAs received more than 3,700 unique nominations from organizations in 63 nations and territories.

“We’re ecstatic that our customer support teams are being honored once again by the Stevie Awards. We take great pride in our core value of being Customer Inspired and this recognition is a testament to all the work we do 24/7/365 to help our customers achieve success with WordPress.”

Bob Beltran VP, Technical Support

Virtually every industry was represented in submissions that encompassed a wide range of categories, including Company of the Year, Corporate Social Responsibility Program of the Year, Marketing Campaign of the Year, Startup of the Year, and Service Department of the Year, as well as new categories that acknowledge exemplary responses to the COVID-19 pandemic.

More than 260 of the world’s most respected executives, entrepreneurs, innovators, and business educators participated in the judging process from June through early August, and Stevie Award winners were determined based on those average scores. As the ongoing pandemic prevents this year’s winners from receiving their awards during the traditional annual banquet, they will be celebrated during a virtual ceremony on Wednesday, December 8 instead.

“A company with focus on quality, they responded to 75% of chats within 10 seconds and delivered 95.1% First Contact Resolution. They live up to their “Customer Inspired” company value by earning a 99% CSAT score for the most strategic customer segment.” 

—IBA Awards Judging Committee, Customer Service & Support

To earn a Silver Stevie, companies had to rank no lower than 8.5/10 on average after the judging process. WP Engine’s Silver status places us next to some of the best service departments around the globe representing a wide range of industries. We’re honored to share this distinction with organizations like Biolab Medical Laboratories, SIOS Technology, and Princess Polly, among others.

“Great results, both for employees as well as customers. Your approach to how every customer interaction is used to listen, learn, serve, and improve is great.” 

—IBA Awards Judging Committee, Customer Service & Support

Special thanks go out to all the judges who reviewed submissions, to all the individuals behind the scenes who make the IBAs possible, and—most importantly—to all the amazing people on our service team who made winning this award possible.

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