Support Center
Account & Features.
Information for successfully managing your hosting account, users, add-ons, environments and backups from the User Portal.
Legacy 1-Click Staging
Learn how to create a 1-click WordPress staging environment with WP Engine and about how the WP Engine Legacy Staging environment works.
Page Performance Tool
This article details our Page Performance tool inside your WP Engine User Portal, which can help you to discover and fix potential problems with speed.
Support Channels and Scope of Support
To ensure you get the most out of your WP Engine Support experience, this article will help you understand the scope of the WP Engine Support Team.
Reset User Portal Login
The WP Engine User Portal is where you manage settings and features for your WP Engine sites. Learn how to reset your WP Engine User Portal password.
Reset a WordPress Admin Password
Learn how to reset your password the traditional way through email, and through the database if your wp-admin isn’t accessible.
Cancel WP Engine Services
We make it easy to leave because it forces us to earn your business every month. Learn how to cancel add-ons, downgrade or cancel hosting services.
Backup and Restore
Learn how to use the WP Engine automated backup system. Backups allow for automated and partial restores, local downloads and coping to other environments.
WP Engine Billable Visits
Learn what we count as billable visits for your plan, how we calculate billable visits, and why your visits may differ from Google Analytics.
Redirect Bots Setting
Learn about the redirect bots setting and how it benefits your site performance, and how to disable the feature should it cause you any issues.
WP Engine User Management and Roles
Learn all about WP Engine User Portal users, how to manage their permissions and log User Portal activity.
Verifying your Support PIN
Learn where to locate you Support PIN, and how to verify your account ownership when contacting Technical Support.
Using Advanced Tools in the User Portal
If you are using Advanced Tools, learn what each function does. As these tools are not generally available, so we recommend checking out our SSH as well.
