Support Center
Troubleshooting.
Find content to address common WordPress issues. Topics include errors (ex. 500 server error), security, white screens, accessing logs, site down, etc.
Cloudflare Best Practices
Best practices for Cloudflare settings when using WP Engine regarding SSL/TLS, CDN, Security, Caching, and Cloudflare WordPress plugin settings.
Using SSH Gateway to Troubleshoot a Website
Learn how to use SSH Gateway to troubleshoot and solve problems like: site errors, misconfigurations, debug logging, and search/replace.
SQL Queries in phpMyAdmin
Learn how to access phpMyAdmin to run a SQL query in your WordPress database and how to run a query when your WordPress site has a custom database prefix.
SSH Gateway Issues
In this article we explain common SSH connection issues and error messages, as well as suggested steps to resolve these issues.
PHP Editor Errors in WordPress 4.9+
We explain the “Unable to communicate back with site” loopback error in your WordPress Admin Dashboard PHP editor pages and which plugins can cause it.
Maximize Availability for Stability and Uptime
Learn best practices for development, security, and cacheability to maintain high availability on your site, and what WP Engine does to help.
504 Gateway Timeout Error
Discover what 504 errors are, why they happen, and what steps you can take to resolve them.
WordPress Database Optimization
Learn the best practices for optimizing a WordPress database. Cleaning up your database removes unwanted data and speeds up your WordPress website.
MIME Types in WordPress
Learn about MIME types in WordPress and how to resolve the error “Sorry, this file type is not permitted for security reasons”.
Facebook OpenGraph Debugger
We explain how to use Facebook’s OpenGraph Object Debugger to resolve issues sharing content on Facebook.
jQuery Versions in WordPress
We explain the best way to call other jQuery libraries without other plugin and theme conflicts.
Malware and WordPress
If your WordPress website has been flagged for malware by an external service, follow these steps to address the issue and prevent it in the future.
